Front Desk / Night audit

Microtel Inn & Suites Waynesburg Pa - Waynesburg, PA

Part-time - Entry Level

Waynesburg, PA

About the position

The Front Desk / Night Audit position at Microtel Inn & Suites Waynesburg, PA, is a part-time role focused on providing exceptional guest service at the front desk. The role involves assisting guests with check-in and check-out processes, handling guest inquiries and complaints, and maintaining a clean and welcoming lobby area. This position offers opportunities for growth into supervisory and management roles within the company.

Responsibilities

• Provide the highest quality of service to guests at all times.
• Promptly and effectively deal with guest complaints and requests.
• Check guests in and out efficiently and in a friendly manner.
• Post guest charges and compute guest bills, collect payment, and make change for hotel guests following all cash handling procedures.
• Be knowledgeable of the brand Rewards program and promotions.
• Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.
• Take reservation requests quickly and efficiently.
• Answer switchboard in accordance with standards of proper telephone etiquette.
• Block rooms and handle special requests.
• Monitor room availability and make recommendations.
• Handle safe deposits by guests per established procedures.
• Keep lobby and desk area clean and presentable.
• Have a thorough knowledge of emergency and security procedures.
• Offer and properly handle requests for wake-up calls.
• Open and close shift; make cash drops.
• Ensure all credit cards, cash, and change fund are balanced throughout each shift.
• Inform management of any guest or systems related complaints or problems.
• Communicate with incoming staff and management by logging pertinent information in the pass on log.
• Keep maintenance informed of all maintenance needs.
• Pass on guest lost and found inquiries to management or supervisors.
• Be able to move luggage or packages weighing up to 40lbs.

Requirements

• Experience in customer service or hospitality roles.
• Strong communication and interpersonal skills.
• Ability to handle cash and perform basic math calculations.
• Knowledge of hotel operations and procedures is a plus.
• Ability to work flexible hours, including nights and weekends.

Nice-to-haves

• Previous experience in a front desk or guest service role.
• Familiarity with hotel management software.

Benefits

• Employee discount