Front Desk-Night Auditor Agent Full Time

$29,120 - $31,200/Yr

Hampton Inn & Suites I-95 South - Savannah, GA

Part-time,Full-time - Entry Level

Savannah, GA

About the position

The Front Desk-Night Auditor Agent is responsible for managing guest check-ins and check-outs, processing payments, and providing information about the hotel and local area. This role requires excellent communication skills and the ability to handle guest requests and concerns effectively, ensuring a high level of customer service during overnight shifts.

Responsibilities

• Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Provide guests with room and hotel information, directions, amenities, and local interests.
• Process all check-outs including resolving any late and disputed charges.
• Secure payment, verify and adjust billing as needed.
• Adapt to changes as instructed by guest or management.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Coordinate with Housekeeping and Maintenance to resolve all guest issues and concerns.
• Coordinate with Housekeeping to track readiness of rooms for check-in.
• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
• Complete designated cashier and closing reports in the computer system.
• Count bank at the beginning and end of shift.
• Balance and drop receipts according to Accounting specifications.
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Complete all required Marriott training and any additional training assigned by management.
• Attend daily and weekly meetings conducted by management.
• Run daily reports, reviewing to see what needs to be communicated to the next shift's staff.
• Accept and record wake-up calls, delivering to the right department.
• Communicate any emergency, lost item or theft to proper security staff and/or authorities.
• Keep contingency lists in case of emergency and communicate any necessary messages.
• Input group or event information in the system as instructed by Sales Manager.
• Work with your team to achieve goals, such as enrollments.
• Act as a communication hub for all departments.
• Check in and out all events and ensure event leaders have everything as outlined in their contract.

Requirements

• A warm, people-oriented demeanor
• Excellent communication skills
• A team-first attitude
• A gift for paying attention to the smallest details
• A self-starter eager to find solutions and answers on your own
• Savvy with technology
• Ability to work a varied schedule including nights, weekends, and holidays
• 1-year customer service experience minimum
• Hotel/reservations experience preferred
• Experience with Property Management Systems and/or OnQ a big plus

Nice-to-haves

• Experience with Hilton
• Experience in hospitality
• Experience with OnQ

Benefits

• Dental insurance
• Employee discount
• Free parking
• Health insurance
• Life insurance
• Vision insurance