Drury Hotels - North Charleston, SC
posted 3 days ago
About the position
Join a Winning Team from the Very Beginning at Drury Hotels! We are excited to announce the opening of our new hotel in North Charleston, South Carolina, with an anticipated opening date of April 1st and a potential start date of March 17. As a front desk team member, you will perform all front desk related functions including checking guests in and out, promoting sales programs, maintaining guest records, and cash handling. You will also be responsible for auditing the previous day's receipts, running reports, and ensuring accuracy of information. This position may also involve assisting with breakfast setup and food preparation. You will be the only team member on property for the majority of your shift, so you must be willing and able to work alone while ensuring guest safety and security during overnight hours.
Responsibilities
- Perform all front desk related functions including checking guests in/out.
- Promote sales related programs and maintain guest records.
- Handle cash and perform cash handling duties.
- Audit previous day's receipts to verify and balance entries.
- Run reports and verify accuracy of information.
- Assist with breakfast setup, food preparation, service, and cleaning.
- Ensure an exceptional guest experience by providing courteous and efficient service.
- Respond promptly and efficiently to inquiries, requests, and complaints.
- Maintain a clean and organized front desk lobby area.
- Comply with hotel's safety and security rules.
Requirements
- Ability to take written and verbal direction and speak English clearly.
- Ability to relate to the public in a warm, friendly manner.
- Attention to detail and ability to handle multiple tasks simultaneously.
- Thorough knowledge of Drury Hotels' policies and procedures for guest services.
- Ability to handle money, make change, and utilize office machines.
Benefits
- Quarterly bonuses up to $3200/year based on hotel results.
- Flexible scheduling and paid time off.
- Hotel discounts and free room nights.
- Career growth opportunities including mentorship and management training.
- Health benefits including medical, dental, vision, and life insurance.
- Company-matched 401(k).
