FRONT DESK NIGHT AUDITOR

Golden Entertainment - Laughlin, NV

Full-time - Entry Level

Laughlin, NV

Accommodation

About the position

The Front Desk Night Auditor at Aquarius is responsible for auditing, balancing, and consolidating departmental ledger accounts while providing excellent service to hotel guests. This role involves checking guests in and out, resolving guest concerns, and preparing various hotel operating reports to ensure accurate financial transactions and guest satisfaction.

Responsibilities

• Verify and balance entries and records of financial transactions reported by the front desk.
• Reconcile guest payments, run audit reports, calculate revenues, and correct errors.
• Prepare hotel operating reports and balance all revenue totals against computer-generated revenue reports.
• Resolve hanging balances on guest accounts and communicate discrepancies to management.
• Balance and audit room revenue, food and beverage revenue, cashier's reports, and guest accounts.
• Welcome guests with a friendly greeting and maintain a positive attitude during interactions.
• Build relationships with guests by answering questions thoroughly and engaging in conversation.
• Explain and process guest check-in and check-out procedures efficiently.
• Promote the property by providing information on current promotions and services.
• Assign guest rooms according to policies and procedures.
• Manage cash flow in assigned bank and perform account postings.
• Check for guest satisfaction after interactions and resolve any issues that arise.
• Express appreciation to guests for their business and extend positive remarks upon departure.

Requirements

• Three to six months previous experience in a night audit position preferred.
• Ability to read, analyze, and interpret guest room bills.
• Ability to respond to common inquiries or complaints from guests and regulatory agencies.
• Ability to perform basic arithmetic operations using whole numbers, fractions, and decimals.
• Ability to define problems, collect data, and draw valid conclusions.
• Previous experience in a front desk, reception, or customer service position preferred.
• Outstanding guest service skills that leave guests feeling positive about their experience.
• Ability to initiate polite conversations with guests.
• Ability to work compassionately with upset guests to resolve concerns.
• Understanding of non-verbal communication to enhance guest experience.
• Ability to promote the property and its amenities effectively.
• Comfortable explaining different types of hotel rooms to guests.
• Polite and outgoing personality.
• Ability to work efficiently with cash and on a computer.

Nice-to-haves

• Second language is a plus.
• Previous experience with LMS preferred.