Front Desk/Night Auditor

$32,240 - $32,240/Yr

Hilton - Brighton, MI

Part-time - Entry Level

Brighton, MI

Accommodation

About the position

The Front Desk/Night Auditor at Hampton Inn by Hilton Brighton is responsible for managing all receptionist and clerical duties at the front desk, ensuring a welcoming atmosphere for guests. This role is crucial in providing excellent customer service and maintaining the hotel's operational efficiency during the night shift.

Responsibilities

• Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
• Greet guests and welcome them to the hotel
• Answer questions, address complaints, and give information about the hotel and surrounding area as requested
• Answer and handle all incoming calls
• Accept and sign the delivery of letters, packages etc. and distribute them either personally or through an interoffice dispatching system
• Prepare outgoing mail by drafting correspondence, securing parcels etc.
• Check, sort and forward e-mails
• Monitor office supplies stock and place orders when necessary
• Keep updated records and files and maintain financial sheets with office expenses and costs
• Take up other duties as assigned (travel arrangements, appointment schedules etc.)

Requirements

• Proven experience as front desk representative or agent or relevant position
• Hilton experience highly preferred
• Familiarity with the use of office machines (e.g. fax, printer etc.)
• Thorough knowledge of customer service, office management and basic bookkeeping procedures
• Proficient in English (oral and written)
• Excellent knowledge of MS Office (especially Excel and Word)
• Strong communication and people skills
• Good organizational and multi-tasking abilities
• Good problem-solving skills

Nice-to-haves

• Additional qualifications will be a plus

Benefits

• Dental insurance
• Employee discount
• Food provided
• Health insurance
• Paid time off
• Vision insurance