Jackson Hewitt - Kettering, OH
posted 3 months ago
Hello There! We’d love to invite you to apply for a position of Front Desk Office Administrator at Jackson Hewitt. We are a family-owned business operating five locations in the Dayton area, and we take pride in having the highest Google ranking in client satisfaction! Our office offers a fun, flexible work environment and paid training. In this role, you will interact with and engage clients by conversing and reviewing tax documents to create tax packets and set up appointments. You will support all tax professionals and managers, manage the appointment scheduler, make appointment reminder calls, and answer incoming calls, distributing them appropriately to foster a positive and efficient client experience. Your responsibilities will include greeting all potential clients with a friendly and professional demeanor, engaging in conversation to share information about Jackson Hewitt's services, products, and promotions. You will be responsible for managing the appointment scheduler/calendar for all tax preparation appointments, tax consultations, and drop-off appointments. Additionally, you will monitor office flow, keep clients engaged during wait times, and assist in maintaining a clean and inviting workplace. You will also be expected to respond efficiently and accurately to client inquiries, explain possible solutions, and ensure that clients feel supported and valued. Presenting a professional, courteous, and confident demeanor in all communications is essential. You will take ownership in assisting, researching, resolving, or escalating customer issues, and diligently document customer records and cases. Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients as needed will be part of your daily tasks. You will also make sales or recommendations for products or services that may better suit client needs, utilizing software, databases, scripts, and tools appropriately to provide accurate information and recommend the customer's next best action towards service completion.