Front Desk/Office Lead

$49,920 - $66,560/Yr

Medical Aesthetics On Tremont - Boston, MA

Full-time - Entry Level

Boston, MA

Personal and Laundry Services

About the position

The Front Desk/Office Lead at Medical Aesthetics on Tremont is a full-time role focused on enhancing the customer experience in a high-end medical spa environment. This position involves managing front desk operations, assisting with office management, and ensuring a seamless client experience. The ideal candidate will have a passion for aesthetics, strong customer service skills, and relevant experience in a medspa or aesthetic retail setting.

Responsibilities

• Manage front desk operations and ensure timely check-in/check-out of clients.
• Accurately enter and update patient information in the practice management system.
• Answer phone calls professionally, directing them to the appropriate personnel and taking messages as needed.
• Monitor providers' schedules to ensure appointments are scheduled according to established protocols.
• Create a culture of teamwork and engagement while providing personalized patient experiences.
• Respond promptly to patient concerns and collaborate with management to find solutions.
• Manage office inventory and perform other assigned duties.

Requirements

• High school diploma or equivalent (College degree highly preferred).
• 2+ years of relevant experience in a Medspa or aesthetic retail environment.
• Neat and professional appearance.
• Proficient with computers and practice management software, as well as Microsoft Office (Word and Excel).
• Ability to work Saturdays.

Nice-to-haves

• Experience in sales within a medspa or aesthetic retail environment.
• Management experience in a similar setting.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Paid holidays
• Vision insurance