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Front Desk/ Patient Care Associate
Empower Medical Center
posted 2 months ago
About the position
The Front Desk/Patient Care Associate role at Empower Medical Center involves managing front desk operations and providing exceptional customer service in a busy medical office. The position requires a friendly and energetic individual who can effectively communicate with patients and staff, ensuring a warm and welcoming environment. Responsibilities include greeting patients, answering phones, scheduling appointments, and assisting with patient care, all while maintaining office efficiency and quality of service.
Responsibilities
- Greeting patients with a smile
- Answering phones with energy and enthusiasm
- Working closely with doctors to manage office efficiency and flow
- Scheduling and patient recalls
- Helping with patient care
- Tracking patient visits and office statistics
- Goal setting for the office
- Ensuring patients feel the warmth of the office and receive personal touch
Requirements
- High school diploma or GED
- 1 year of customer service experience
- Great people skills
- Ability to multi-task
- Friendly, welcoming, and outgoing personality
- Organizational skills and attention to detail
- Proactive and teachable attitude
- Strong communication skills
Nice-to-haves
- Experience in sales or retail
- Experience in a home-based business or gym enrollment
Benefits
- Employee discount
- Paid training
