About the position
The Front Desk Position (Clinic Services Assistant) at Indiana University School of Dentistry is a vital role that supports the clinic's operations and enhances patient experience. This position is responsible for providing exceptional customer service to patients during their check-in and check-out processes. The assistant will review patient records to ensure that insurance and demographic information is accurate and complete, which is crucial for smooth clinic operations. Additionally, the role involves receiving payments, confirming insurance eligibility, entering billing data, and resolving any issues related to patient accounts. The Clinic Services Assistant will coordinate the scheduling of patient appointments to facilitate effective treatment and care. This includes assisting with inquiries from walk-in patients, scheduling clinic appointments, and following up on patient needs. The assistant will serve as a resource for clinical protocols and payment/billing information, ensuring that patients have the necessary information regarding their care. In emergency or problem situations, the assistant will provide support and serve as a backup for clinical office staff as needed. Administrative duties are also part of this role, including maintaining office supplies and assisting in the organization of patient medical records. The assistant may be required to reconcile and analyze reports for rebilling and finalizing daily logs, contributing to the overall efficiency of the clinic. This position is ideal for individuals who are looking to start their career in health services and are committed to providing high-quality patient care.
Responsibilities
- Provides patient check-in and check-out, ensuring accuracy of insurance and demographic information.
- Receives payments, confirms insurance eligibility, enters billing data, and resolves patient accounts.
- Coordinates scheduling of patient appointments for effective treatment and care.
- Assists with inquiries in the clinic office, including walk-in patients and scheduling clinic appointments.
- Serves as a resource for clinical protocols and payment/billing information for patients.
- Assists in emergency or problem situations as needed.
- Serves as backup for clinical office staff when required.
- Maintains office supplies and performs other administrative duties as needed.
- Assists in the maintenance and organization of patient medical records.
- May reconcile and analyze reports for rebilling and finalizing daily logs.
Requirements
- High school diploma or equivalent (such as HSED or GED).
- 6 months of related experience in a similar role.
- Proficient communication skills.
- Ability to maintain a high degree of professionalism.
- Demonstrated time management and priority setting skills.
- Flexibility to work in a fast-paced, dynamic environment.
Benefits
- Paid parental leave
- Health savings account
- AD&D insurance
- Disability insurance
- Health insurance
- Dental insurance
- Paid time off
- Parental leave
- Employee assistance program
- Life insurance
- Retirement plan
