Front Desk Receptionist/Administrative Professional

$39,520 - $41,600/Yr

Diversified Benefit Services - Hartland, WI

Full-time - Entry Level

Hartland, WI

Insurance Carriers and Related Activities

About the position

We are seeking a highly organized and friendly Front Desk Receptionist/Administrative Professional to join our team. The ideal candidate will be the first point of contact for our clients and visitors, providing exceptional customer service while managing various administrative tasks. This role requires excellent communication skills, attention to detail, and the ability to multitask effectively in a fast-paced environment.

Responsibilities

• Answer and route all incoming phone calls on multi-line phone system.
• Route voice mail messages to appropriate personnel.
• Maintain and be proficient on functionality of phone system including changing messages, updating extensions related to staff changes and coordinating all maintenance/service needs.
• Greet office guests/vendors/applicants entering the lobby, identify needs and direct to the appropriate department for assistance.
• Communicate maintenance needs to building manager and coordinate work that needs to be completed.
• Create electronic signage/messaging pertaining to office guests, new employees and special employee recognition.
• Maintain clean, welcoming, neat and orderly work station/reception area/kitchen areas.
• Maintain employee directory and mailboxes.
• Order Company office supplies.
• Maintain company filing system by creating labels/folders for new accounts and regularly updating existing files.
• Audit client reports; payroll reports, enrollments, invoices, etc.
• Manage inventory of all company printed materials and order as necessary.
• Assist with coordination of Company special events.
• Assist with data entry projects from various departments.
• Ensure work area, and confidential files, records, database are secured as required.
• Other administrative support related duties and/or special project needs that may arise.

Requirements

• Proven experience working with a multi-line phone system.
• Possess basic and accurate clerical/administrative support skills, which include proficient data entry and keyboarding skills.
• Proficiency in Microsoft Office Products.
• Professional and positive interpersonal skills, high degree of confidentiality, self-motivated with the ability to effectively manage multiple tasks and prioritize without sacrificing quality.
• Exceptional oral and written communication skills.
• Able to deal positively with stress, conflict, unhappy callers/visitors, etc. without adding to or becoming part of the situation, issue or problem.
• Able to work effectively in a fast-paced team environment, be flexible, detail-oriented and possess good follow-through skills.
• Able to handle information on a confidential business appropriate business need to know basis.
• Ability to effectively and efficiently work in an open environment with multiple distractions.
• Able to meet and maintain department productivity, accuracy, quality and deadline requirements.

Benefits

• Health savings account
• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Paid time off
• Employee assistance program
• Vision insurance
• 401(k) matching
• Professional development assistance
• Life insurance
• Referral program