Front Desk Receptionist - Bilingual Spanish

National Vision • Fontana, CA

395d

About The Position

The Front Desk Receptionist at America's Best plays a crucial role in providing excellent customer service and ensuring smooth operations within the store. This bilingual position requires greeting customers, managing patient records, scheduling appointments, and maintaining a tidy reception area. The role is essential for creating a welcoming environment and facilitating effective communication between customers and staff.

Requirements

• Fluent in reading and speaking both English and Spanish.
• Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong customer service skills required.
• Strong organizational skills required.
• Must have open availability.

Responsibilities

• Ensures high quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Benefits

• Competitive compensation including bonus potential.
• Comprehensive benefits package including health and dental insurance.
• 401k retirement savings with company match.
• Flex spending account.
• Paid personal time off.
• Paid company holidays.
• Parental leave.
• Employee eyewear discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Health and Personal Care Retailers
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees