Front Desk Receptionist - Bilingual Spanish

National Vision - Glendora, CA

Full-time - Entry Level

Glendora, CA

Health and Personal Care Retailers

About the position

The Front Desk Receptionist at America's Best is responsible for providing high-quality customer service while ensuring a smooth flow of customers through the store. This role involves managing phone calls, processing insurance information, scheduling appointments, and maintaining the reception area. The position requires bilingual proficiency in Spanish and English to effectively communicate with customers and provide accurate information.

Responsibilities

• Ensures high quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Requirements

• Fluent in reading and speaking both English and Spanish.
• Strong customer service skills required.
• Strong organizational skills required.

Nice-to-haves

• Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.

Benefits

• Competitive compensation including bonus potential.
• Comprehensive benefits package including health and dental insurance.
• 401k retirement savings with company match.
• Flex spending account.
• Paid personal time off.
• Paid company holidays.
• Parental leave.
• Employee eyewear discount.