Front Desk Receptionist - Bilingual Spanish

$34,320 - $42,578/Yr

National Vision - Rancho Cucamonga, CA

Part-time - Entry Level

Rancho Cucamonga, CA

501-1,000 employees

Health and Personal Care Retailers

About the position

The Front Desk Receptionist at America's Best plays a crucial role in providing excellent customer service and ensuring smooth operations at the store. This part-time position requires bilingual proficiency in Spanish and English, as the receptionist will greet customers, manage patient records, and assist with scheduling appointments. The role is essential for maintaining an organized and welcoming environment for both customers and staff.

Responsibilities

• Ensure high quality customer service while following all safety protocols.
• Ensure a smooth flow of customers through the store.
• Answer, screen, and forward incoming phone calls in accordance with National Vision protocol.
• Process and understand managed care plans while obtaining document information from the insurance company as needed.
• Provide customers with basic and accurate information.
• Schedule and confirm appointments, follow-up visits, and classes.
• File all patient records daily and pull patient files for the next day's appointments.
• Check order status and notify customers when orders are in or of any delays.
• Keep the reception area tidy and presentable with all necessary materials.
• Receive, sort, distribute daily mail/deliveries and maintain inventory of office supplies.
• Participate in regularly scheduled mandatory communication meetings.

Requirements

• Fluent in reading and speaking both English and Spanish.
• Experience as a Receptionist, Front Office Representative, or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong customer service skills required.
• Strong organizational skills required.

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid holidays
• Paid time off
• Parental leave