About the position
The Front Desk Receptionist / Concierge at Spring Hills Morristown plays a crucial role in creating a welcoming environment for residents and visitors. This part-time position involves greeting residents and visitors, answering the telephone, and responding to both routine inquiries and emergencies. The receptionist is responsible for relaying calls to the appropriate departments and performing a variety of clerical duties that support the overall operations of the facility. The role requires a high level of professionalism and the ability to handle sensitive situations with discretion and care. In addition to the essential functions of the job, which include monitoring surveillance cameras, door alarms, and life safety systems, the receptionist ensures the safety of residents and property by investigating any unusual activity. The position also involves maintaining visitor logs, completing maintenance requests, and managing emergency contact information. The receptionist must document and report any resident concerns to the supervisor promptly. The role requires active participation in training and staff meetings, as well as adherence to all company policies and procedures. A positive and professional demeanor is essential when interacting with residents, visitors, families, and co-workers. The receptionist is expected to perform other duties as assigned, contributing to a safe and efficient working environment.
Responsibilities
- Greet residents and provide general assistance to visitors, prospective residents, and families.
- Answer the telephone and respond to routine inquiries and emergencies.
- Relay calls to the proper department and perform related clerical duties.
- Monitor surveillance cameras, door alarms, and life safety systems to ensure resident safety.
- Document and report resident concerns appropriately.
- Maintain visitor sign in/out book and complete maintenance request work orders.
- Complete daily opening and closing procedures.
- Maintain emergency contact information.
- Receive and deliver packages, plants, etc. as requested.
- Inform supervisor of any resident issues or concerns.
Requirements
- High School Diploma or General Education Degree (GED).
- One to three months of related experience and/or training, or equivalent combination of education and experience.
- Strong writing skills.
Nice-to-haves
- Active listening skills to understand and respond to inquiries effectively.
- Service orientation to actively look for ways to help people.
