About the position
The Front Desk Receptionist at Mindful Support Services plays a crucial role in ensuring that the administrative functions of the office run smoothly while providing exceptional customer service. This position is ideal for individuals who thrive in a fast-paced environment and are eager to develop skills that are applicable in their career. The receptionist will be the first point of contact for clients, creating a warm and welcoming atmosphere that reflects the values of the organization. The role involves managing the front desk, scheduling appointments, and supporting mental health providers with various administrative tasks. Candidates with backgrounds in restaurant and hospitality are particularly encouraged to apply, as these experiences often translate well into the customer service skills needed for this position. In addition to the day-to-day responsibilities, the role offers opportunities for professional development and leadership training for motivated employees. The work schedule includes rotating shifts to accommodate the needs of the office, which operates Monday through Friday from 7:00 AM to 8:00 PM and Saturday from 8:00 AM to 4:00 PM. This flexibility is essential in providing support to both clients and mental health providers, ensuring that all administrative tasks are completed efficiently and effectively. The receptionist will also be responsible for verifying client insurance benefits, which is a critical component of the role, as it directly impacts the service delivery to clients. Overall, this position is not just about managing the front desk; it is about being an integral part of a team that is dedicated to making a positive impact in the mental health service industry. The receptionist will have the chance to grow within the company and contribute to a supportive and collaborative work environment.
Responsibilities
- Providing excellent customer service over the phone, in person, and via email
- Creating a warm and welcoming atmosphere for clients
- Managing the front desk by helping clients prepare for their visits
- Scheduling client appointments
- Supporting mental health providers with administrative requests
- Client insurance benefits verification
Requirements
- Strong work ethic and ownership of your role
- Willingness to work through difficult interactions in mental health office setting
- Ability to multi-task and prioritize
- Professional written and verbal communication with clients and providers
- Motivation to receive feedback and continually grow
- High School Diploma/GED required
- Minimum of 2 years of related experience preferred
- Must be legally authorized to work in the United States on a full-time basis upon hire
Benefits
- 75% coverage of health, dental, and vision insurance
- 12 PTO days accrued annually
- 4 paid holidays per year
- 401k matching
- Life Insurance
- Professional development training and opportunities for advancement
