Front Desk Receptionist - Full Time

Familia Dental - Madison, WI

Full-time - Entry Level

Madison, WI

Ambulatory Health Care Services

About the position

The Front Desk Receptionist at Familia Dental plays a crucial role in ensuring a smooth and welcoming experience for patients. This position involves checking in patients, managing appointments, verifying insurance eligibility, and handling payments, all while maintaining a compassionate and professional demeanor. The receptionist is also responsible for adhering to company policies and regulations, contributing to a positive work environment, and supporting the overall operations of the dental practice.

Responsibilities

• Greet and check in patients
• Answer the phone and schedule appointments
• Maintain patient accounts and records
• Understand and follow insurance plan rules and protocols
• Demonstrate patience and sensitivity to patient emotions
• Listen to patients and healthcare workers and follow directions from a Dentist or supervisor
• Verify patient's insurance
• Ensure all record-keeping requirements are fully and accurately completed
• Submit claims to insurance companies
• Notify Office Manager of equipment trouble or general safety concerns
• Attend and participate in morning huddles, chart reviews, and regular office meetings
• Follow company policy and procedures
• Understand and follow HIPAA regulations, state and Federal OSHA laws and safety standards, and maintain confidentiality
• Perform other tasks as assigned.

Requirements

• Excellent customer/patient service and verbal communication skills
• Ability to read, write, speak, and understand information and effectively present information one-on-one with patients
• Ability to apply common sense understanding to carry out details written or verbally instructed
• Basic computer knowledge
• Experience with dental management software is preferred
• Ability to work in a fast-paced, patient-focused environment
• Organizational skills and detail-oriented
• Interpersonal and listening skills
• Requires excellent customer service skills
• Previous dental office experience preferred but not required.

Nice-to-haves

• Experience with dental management software

Benefits

• Health, Dental and Vision Insurance
• 401(k) Retirement Plan
• Paid Holidays & Time Off
• Access to Financial Advisors
• Basic Life & AD&D Insurance
• Voluntary Life Insurance
• Voluntary Short-Term & Long-Term Disability