Familia Dental - Madison, WI

posted 3 days ago

Full-time - Entry Level
Madison, WI
Ambulatory Health Care Services

About the position

The Front Desk Receptionist at Familia Dental plays a crucial role in ensuring a smooth and welcoming experience for patients. This position involves checking in patients, managing appointments, verifying insurance eligibility, and handling payments, all while maintaining a compassionate and professional demeanor. The receptionist is also responsible for adhering to company policies and regulations, contributing to a positive work environment, and supporting the overall operations of the dental practice.

Responsibilities

  • Greet and check in patients
  • Answer the phone and schedule appointments
  • Maintain patient accounts and records
  • Understand and follow insurance plan rules and protocols
  • Demonstrate patience and sensitivity to patient emotions
  • Listen to patients and healthcare workers and follow directions from a Dentist or supervisor
  • Verify patient's insurance
  • Ensure all record-keeping requirements are fully and accurately completed
  • Submit claims to insurance companies
  • Notify Office Manager of equipment trouble or general safety concerns
  • Attend and participate in morning huddles, chart reviews, and regular office meetings
  • Follow company policy and procedures
  • Understand and follow HIPAA regulations, state and Federal OSHA laws and safety standards, and maintain confidentiality
  • Perform other tasks as assigned.

Requirements

  • Excellent customer/patient service and verbal communication skills
  • Ability to read, write, speak, and understand information and effectively present information one-on-one with patients
  • Ability to apply common sense understanding to carry out details written or verbally instructed
  • Basic computer knowledge
  • Experience with dental management software is preferred
  • Ability to work in a fast-paced, patient-focused environment
  • Organizational skills and detail-oriented
  • Interpersonal and listening skills
  • Requires excellent customer service skills
  • Previous dental office experience preferred but not required.

Nice-to-haves

  • Experience with dental management software

Benefits

  • Health, Dental and Vision Insurance
  • 401(k) Retirement Plan
  • Paid Holidays & Time Off
  • Access to Financial Advisors
  • Basic Life & AD&D Insurance
  • Voluntary Life Insurance
  • Voluntary Short-Term & Long-Term Disability
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