Front Desk Receptionist II

$37,440 - $45,760/Yr

Shiloh Medical Center - Victorville, CA

Full-time - Entry Level

Onsite - Victorville, CA

Ambulatory Health Care Services

About the position

The Front Desk Receptionist II at Shiloh Medical Center Inc. is a temporary position focused on providing excellent customer service and administrative support in a medical office setting. The role involves greeting patients, scheduling appointments, and maintaining patient records, all while ensuring a welcoming environment for visitors. This position is ideal for individuals who are detail-oriented and passionate about patient care, contributing to a collaborative healthcare team.

Responsibilities

• Greet and assist patients and visitors at the front desk.
• Schedule appointments and maintain patient records and accounts.
• Optimize patient satisfaction and provider time by managing appointment schedules.
• Notify providers of patient arrivals and service delays.
• Comfort patients by addressing their concerns and maintaining a welcoming reception area.
• Maintain patient accounts by recording and updating personal and financial information.
• Collect patient charges and manage third-party claims.
• Respond to emergencies and assist patients in distress.
• Ensure confidentiality of medical, personal, and financial information.
• Follow office policies and procedures to maintain operations.

Requirements

• High school diploma or GED required; University/college degree is a plus.
• 2 years of experience as a Medical Assistant required.
• Certified Medical Assistant Certificate required.
• Excellent interpersonal, verbal, and written communication skills.
• Detail-oriented and highly organized.
• Firm grasp on medical practices and administrative processes.
• Familiarity with Microsoft Office and Electronic Medical Records (EMR) preferred.
• Knowledge of public health practices, medical terminology, and immunizations.

Nice-to-haves

• Knowledge of Allscripts EMR system.
• Familiarity with phone systems with multiple lines.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance