Front Desk Receptionist (Part Time)

$29,120 - $37,440/Yr

City Paws Pet Club - Minneapolis, MN

Part-time - Entry Level

Minneapolis, MN

11-50 employees

About the position

The Front Desk Receptionist at City Paws Pet Club plays a crucial role in providing exceptional customer service and administrative support in a pet boarding facility that resembles a first-class hotel. This part-time position involves interacting with clients, managing reservations, and ensuring a welcoming environment for both pets and their owners.

Responsibilities

• Guest check-in and check-out.
• Understand dog behaviors and know how to approach them upon check-in.
• Multi-task in a fast-paced environment.
• Use good judgment in resolving customer complaints.
• Maintain a high level of attention to detail.
• Accurately record and maintain reservation requests and records.
• Compose narratives and send correspondence to customers.
• Manage a multi-line phone system.
• Process incoming email inquiries and other miscellaneous client requests.

Requirements

• Must be at least 18 years of age.
• Excellent verbal and written communication skills in English.
• Organized with strong time management skills.
• Computer literacy (Word, Excel, email, etc.).
• Available to work holidays, weekends, and nights.
• Experience in customer service (1 year required).
• Experience with animals (1 year preferred).

Nice-to-haves

• High school diploma or equivalent (preferred).
• Experience with Microsoft Office (1 year preferred).

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance