Front Desk Receptionist- Part Time

Familia Dental - Midland, TX

Part-time - Entry Level

Midland, TX

Ambulatory Health Care Services

About the position

Our Midland office is looking for part-time Front Desk Receptionists to join their team! At Familia Dental, we pride ourselves on our quality dentistry and our caring, compassionate approach to all people. Established in 2008, our practice has grown rapidly, exemplifying core values of quality, honesty, and care in everything that we do. We are committed to community outreach and internal growth, making it a great company to turn a job into a career. As a Front Desk Receptionist, you will play a crucial role in ensuring a positive experience for our patients by effectively and efficiently checking them in, verifying insurance eligibility, confirming and rescheduling appointments, and collecting payments for services provided. In this role, you will be the first point of contact for our patients, greeting them with a warm welcome and ensuring their needs are met. You will be responsible for maintaining patient accounts and records, understanding insurance plan rules and protocols, and following them diligently. Your ability to listen to patients and other healthcare workers, along with your patience and sensitivity to patient emotions, will be essential in providing excellent service. You will also be expected to verify patients' insurance, ensure all record-keeping requirements are accurately completed, and submit claims to insurance companies. Additionally, you will notify the Office Manager of any equipment troubles or general safety concerns, attend and participate in morning huddles, chart reviews, and regular office meetings. Following company policies and procedures, as well as understanding and adhering to HIPAA regulations, state and Federal OSHA laws, and safety standards, will be critical in maintaining confidentiality and ensuring a safe environment for both staff and patients. Other tasks may be assigned as needed, contributing to the overall efficiency of the office.

Responsibilities

• Greet and check in patients
• Answer the phone and schedule appointments
• Maintain patient accounts and records
• Know and understand insurance plan rules and protocols and able to follow them
• Have patience and ability to be sensitive to patient emotions
• Ability to listen to patients and other healthcare workers and follow directions from a Dentist or supervisor
• Verify patient's insurance
• Ensure all record keeping requirements are fully and accurately completed
• Submit claims to insurance companies
• Notify Office Manager of equipment trouble or general safety concerns
• Attend and participate in morning huddles, chart reviews and regular office meetings
• Follow company policy and procedures
• Understand and follow HIPAA regulations, state and Federal OSHA laws and safety standards and maintain confidentiality
• Other tasks as assigned

Requirements

• Excellent customer/patient service and verbal communication skills
• Ability to read, write, speak and understand information and effectively present information one-on-one with patients
• Ability to apply common sense understanding to carry out details written or verbally instructed
• Basic computer knowledge
• Experience with dental management software experience is preferred
• Ability to work in fast paced, patient-focused environment
• Organizational skills and Detail oriented
• Interpersonal and Listening skills
• Requires excellent customer service skills
• Previous dental office or receptionist experience preferred but not required

Benefits

• Flex time (paid time off)
• 401K
• and more!