Front Desk Receptionist- Part Time

$27,000 - $37,000/Yr

Familia Dental - Española, NM

Part-time - Entry Level

Española, NM

Ambulatory Health Care Services

About the position

Familia Dental is seeking a part-time Front Desk Receptionist for our Espanola office. This role is crucial in ensuring a smooth and welcoming experience for our patients. As a Front Desk Receptionist, you will be the first point of contact for patients, responsible for greeting and checking them in, answering phone calls, and scheduling appointments. You will also maintain patient accounts and records, ensuring that all information is accurate and up-to-date. Understanding insurance plan rules and protocols is essential, as you will verify patients' insurance and submit claims to insurance companies. In addition to these responsibilities, you will need to demonstrate patience and sensitivity to patients' emotions, listening carefully to their needs and following directions from the Dentist or supervisor. You will be expected to attend morning huddles, participate in chart reviews, and engage in regular office meetings to stay informed and aligned with the team's goals. Following company policies and procedures, as well as adhering to HIPAA regulations and safety standards, is paramount in this role. Familia Dental prides itself on its commitment to quality care and community outreach. We believe in internal growth and providing opportunities for our employees to advance their careers. Join our family and be part of a team that makes a difference in the community every day!

Responsibilities

• Greet and check in patients
• Answer the phone and schedule appointments
• Maintain patient accounts and records
• Know and understand insurance plan rules and protocols and able to follow them
• Have patience and ability to be sensitive to patient emotions
• Listen to patients and other healthcare workers and follow directions from a Dentist or supervisor
• Verify patient's insurance
• Ensure all record keeping requirements are fully and accurately completed
• Submit claims to insurance companies
• Notify Office Manager of equipment trouble or general safety concerns
• Attend and participate in morning huddles, chart reviews and regular office meetings
• Follow company policy and procedures
• Understand and follow HIPAA regulations, state and Federal OSHA laws and safety standards and maintain confidentiality
• Other tasks as assigned

Requirements

• Strong communication skills
• Ability to handle sensitive situations with empathy
• Knowledge of insurance verification processes
• Attention to detail in record keeping
• Familiarity with HIPAA regulations and safety standards

Nice-to-haves

• Experience in a dental or healthcare setting
• Bilingual skills

Benefits

• Flex time (paid time off)
• 401K
• Opportunities for internal growth