Front Desk Receptionist/Patient Coordinator

$27,040 - $41,600/Yr

Metódica

Full-time - Entry Level

Onsite

About the position

The Front Desk Receptionist/Patient Coordinator at METODICA is a vital role focused on providing exceptional customer service and facilitating the sales of aesthetic services and products. This position requires a proactive individual who can manage reception activities, assist clients, and support the clinical team while embodying the company's mission of beauty and success.

Responsibilities

• Sell services and professional home use skincare products.
• Make regular calls and engage with customers on the phone.
• Organize reception activities and schedule appointments.
• Answer phone calls and advise clients on services.
• Confirm and follow up on calls, emails, and messages.
• Assist the clinical team with client intake and flow, including new client registration and questionnaire completion.
• Comply with cash control discipline and maintain accounts.
• Assist the manager with various tasks.

Requirements

• Experience in direct sales and active phone sales.
• Strong verbal and written communication skills.
• Previous experience in a medspa or medical office is preferred.
• Ability to handle stress and attention to detail.
• Strong interpersonal skills and punctuality.
• Presentable appearance and cared-for look.
• Fluency in Russian and English.

Nice-to-haves

• Experience in customer service and personal growth training.

Benefits

• Employee discount on services and products.
• Ongoing education on sales and customer service.
• Modern and comfortable workplace.
• Friendly team environment.