Tribeca Pediatrics
posted 5 months ago
The Front Desk Receptionist at Tribeca Pediatrics plays a crucial role as the first and last point of contact for patients visiting the practice. This position is essential in creating a welcoming environment and ensuring that patients and their families receive the highest quality of service. The receptionist is responsible for greeting patients, checking them in and out, scheduling appointments, and answering any inquiries they may have. This role requires a blend of customer service skills and administrative duties, all while maintaining a professional demeanor in a fast-paced clinical office environment. In addition to the primary responsibilities of patient interaction, the Front Desk Receptionist must ensure that all patient information is accurate, including demographic and billing/insurance details. They will notify parents of any outstanding balances and copays while processing payments. The receptionist facilitates patient flow by keeping the clinical staff informed of patient arrivals and any delays, ensuring a smooth experience for everyone involved. The role also includes registering new patients, scheduling, moving, canceling, and confirming appointments, and answering general questions about the practice. The receptionist will handle various administrative tasks such as filling out and sending school/camp medical forms, forwarding messages to registered nurses and providers, and processing fax transmissions and emails through Salesforce. Maintaining an organized and efficient work environment is crucial, as is adhering to all practice policies and HIPAA compliance. The receptionist may also be involved in special projects or tasks designated by the department manager.