Front Desk Receptionist/Sales Associate

$33,280 - $39,520/Yr

Eyepic - New York, NY

Part-time,Full-time - Entry Level

New York, NY

About the position

Eyepic, a busy and expanding practice in the eye care industry, is seeking to hire a Front Desk Receptionist/Sales Associate. The ideal candidate will be responsible for greeting patients and clients with a positive attitude, ensuring a welcoming environment. This role involves verifying insurance eligibility and calculating insurance co-pays based on that eligibility. The receptionist will also be tasked with scheduling and signing in patients, as well as notifying them when their glasses are ready for pick-up. It is essential to maintain an organized daily schedule and ensure that doctors are informed about the patients they will be seeing each day. In addition to administrative duties, the Front Desk Receptionist/Sales Associate will scan insurance documents, patient forms, and other necessary paperwork. Assisting doctors and other support staff is also a key part of the role. The receptionist will need to follow up with no-show patients to reschedule their appointments and enter data related to eyeglass sales, prescriptions, and patient information into Eyepic's software as required. Checking supplies for the store is another responsibility, ensuring that the practice runs smoothly. A significant aspect of this position is driving profitable sales results by fostering a fashion-forward culture that focuses on educating clients and helping them meet their eyewear needs. The receptionist will fill ophthalmic eyeglasses prescriptions, taking into account the lens and frame options suitable for each prescription. They will recommend specific lens types, materials, and coatings to suit clients' needs, utilizing optical prescriptions in conjunction with clients' visual and fashion requirements. The goal is to create an industry-leading client experience through transparent pricing, efficient point-of-sale entry, and realistic order fulfillment time quotes. Other duties may be assigned by the store manager, and maintaining a clean and organized workspace is essential.

Responsibilities

• Greet patients and clients with a positive attitude.
• Verify insurance eligibility and calculate insurance co-pay based on insurance eligibility.
• Schedule and sign-in patients.
• Call patients when their glasses are ready for pick up.
• Ensure daily schedule is printed and doctors are informed about patients.
• Scan insurances, patients' forms, and other documents as necessary.
• Assist doctors and other supporting staff as needed.
• Call no-show patients and reschedule them.
• Enter data (eyeglass sales, prescriptions, patients' information) in Eyepic's software as needed.
• Check supplies needed for the store when necessary.
• Drive profitable sales results by fostering a fashion-forward culture.
• Fill ophthalmic eyeglasses prescriptions considering lens and frame options.
• Recommend specific lens types, materials, and coatings to suit clients' needs.
• Utilize optical prescriptions in conjunction with clients' visual and fashion requirements.
• Perform appropriate optical-related measurements.
• Educate clients on various frame and lens styles, materials, and functions.
• Create an industry-leading client experience throughout transparent pricing and realistic order fulfillment time quotes.
• Keep the place organized and clean.

Requirements

• Detail-oriented with excellent communication skills.
• Ability to work independently and as part of a team.
• Experience working in a medical/optical office setting preferred.
• Strong multi-tasking abilities.
• Interpersonal skills and a team player mentality.
• Bilingual is a must.

Benefits

• Competitive pay
• Great working environment