Front Desk Receptionist/Scheduler
Unified Women's Healthcare - Altamonte Springs, FL
posted 4 months ago
About the position
The Front Desk Receptionist/Scheduler position at Unified Women's Healthcare in Altamonte Springs, FL, is a full-time role that requires a dedicated individual who enjoys interacting with patients and working as part of a team. The ideal candidate will be reliable, honest, and ready to contribute to a growing OBGYN facility. This position involves welcoming patients and visitors warmly, both in person and over the phone, and assisting them in completing necessary forms and documentation. The receptionist will play a crucial role in keeping patient appointments on schedule by efficiently managing the appointment process and addressing any anxieties or concerns patients may have, such as communicating wait times. In addition to greeting patients, the receptionist will be responsible for answering patient questions, transferring calls as needed, and maintaining a clean and organized reception area. Accurate maintenance of patient accounts is essential, which includes obtaining, recording, and updating personal and financial information. The role also involves reviewing insurance benefits with patients, collecting copays, and verifying patient insurance eligibility while obtaining prior authorization when necessary. The receptionist will maintain business office inventory and equipment, ensuring that supplies are adequately stocked and anticipating future needs. Confidentiality is paramount in this role, as the receptionist will protect patients' rights by maintaining the confidentiality of medical, personal, and financial information. Following established policies and procedures is crucial for maintaining operations, and the receptionist will contribute to a positive work environment by being team-oriented and patient-focused. This position is ideal for someone who is passionate about healthcare excellence and customer service, and who possesses strong organizational and communication skills.
Responsibilities
- Warmly welcome patients and visitors in person or on the telephone.
- Assist patients in completing all necessary forms and documentation.
- Keep patient appointments on schedule by moving through the appointment process.
- Comfort patients by anticipating anxieties and concerns, such as communicating wait times.
- Politely answer patient questions whether in person or over the phone.
- Transfer calls as required.
- Preserve the reception area in a clean and neat state.
- Accurately maintain patient accounts by obtaining, recording, and updating personal and financial information.
- Review insurance benefits with patients and collect copays/coinsurance/deductible responsibilities.
- Verify patient insurance eligibility and obtain prior authorization as needed.
- Maintain business office inventory and equipment by checking stock to determine inventory level and anticipating needed supplies.
- Protect patients' rights by maintaining confidentiality of medical, personal, and financial information.
- Maintain operations by following policies and procedures.
- Consistently create a positive work environment by being team-oriented and patient focused.
Requirements
- Minimum 1 year of experience in Medical Receptionist role, required.
- Working knowledge of medical terminology, HIPAA regulations, ICD and CPT coding.
- Bilingual speaker (Spanish and English) is a plus!
- Innovative thinker with strong conceptual and problem-solving skills.
- Meticulous attention to detail with the ability to multi-task.
- Strong organizational, administrative and planning skills.
- Ability to work under pressure.
- Ability to use discretion while working with sensitive information.
- Excellent documentation, communication and IT skills.
- Passionate about healthcare excellence and customer service.
Nice-to-haves
- Bilingual Spanish speaker is a plus!
- Experience with medical terminology preferred.
- 1 year of computer skills preferred.
