Front Desk Receptionist

$24,440 - $27,040/Yr

Le Chateau Pet Resort - Wichita Falls, TX

Part-time - Entry Level

Wichita Falls, TX

Personal and Laundry Services

About the position

The Front Desk Receptionist at Le Chateau Pet Resort is a part-time role focused on providing exceptional customer service and managing client interactions in a fast-paced environment. The position involves handling phone calls, emails, and reservations while ensuring a welcoming atmosphere for guests and their pets.

Responsibilities

• Answering phones and emails
• Making reservations
• Creating client accounts
• Checking in/out guests
• Giving tours of the facility
• Filing and creating Suite Cards
• Logging all belongings and instructions
• Sending updates to parents

Requirements

• Exceptional customer service skills
• Problem-solving skills
• Excellent phone and communication skills
• Friendly disposition
• Positive outlook
• Cooperative, reliable, and motivated
• Quick typing and computer skills
• Experience in Microsoft products
• Experience in Google Docs
• Ability to handle a fast pace of answering phones and serving several clients without becoming overwhelmed
• Ability to learn and follow scripts for answering phones and giving tours
• Willingness to help keep the lobby clean and serve clients quickly
• Ability to follow instructions and procedures as detailed by management

Benefits

• Employee discount
• Paid time off