Front Desk Receptionist

Aligned Health Center - Westlake, OH

Full-time

Westlake, OH

Crop Production

About the position

The Front Desk Receptionist at Aligned Health Center plays a crucial role in managing the front office operations of a busy medically integrated clinic. This position involves greeting patients, handling administrative tasks, and ensuring a smooth flow of communication between patients and healthcare providers. The role is essential for optimizing patient satisfaction and clinic efficiency while maintaining confidentiality and professionalism.

Responsibilities

• Greet patients at front desk
• Answer phones, check voicemails, and return calls
• Verify patient insurance
• Schedule and coordinate patient appointments to optimize patient satisfaction and facility efficiency
• Make appointment reminder calls to new and existing patients
• Record and update patients' personal and financial information
• Create and update patients' health records
• Keep accurate log of patient payments/clinic revenue
• Keep accurate notes in practice management software of all correspondence with patients and clinicians
• Gather data to help produce ROI reports
• Maintain total confidentiality of personal and financial data
• Fully understand and explain financial responsibility to patients
• Complete and send end of day/week/month reporting to management
• Basic training in patient care such as stretches/exercises, reading treatment plans, and learning traction equipment use

Requirements

• 2+ years' experience in an administrative role at a healthcare practice
• Strong organization skills
• Able to handle sensitive patient information with confidentiality
• Professional and courteous in tone and information delivery
• Excellent customer service skills

Benefits

• Base hourly rate plus opportunities for commission based on new patient generation