Front Desk Receptionist

$29,120 - $29,120/Yr

Pickering Manor - Newtown, PA

Part-time - Entry Level

Newtown, PA

Nursing and Residential Care Facilities

About the position

Pickering Manor is seeking a dedicated Front Desk Receptionist to manage our front desk operations on a part-time basis. This role is crucial as you will be the first point of contact for our organization, welcoming guests and providing administrative support across various departments. The ideal candidate will embody our mission of providing the highest level of independence and personal fulfillment to our residents and their families. As a Receptionist, you will be responsible for creating a positive first impression and ensuring that all visitors feel welcomed and valued. Your daily tasks will include greeting and directing visitors to the appropriate personnel, answering and forwarding incoming phone calls, and maintaining a tidy reception area. You will also be responsible for sorting and distributing mail, managing office security by following safety procedures, and performing various clerical duties such as filing and photocopying. This position requires a pleasant personality and strong customer service skills, as you will be interacting with residents, families, and staff on a daily basis. Flexibility is essential, as this role may require working rotating weekends. The ability to multitask and manage stress effectively is crucial, especially during busy periods or emergencies. Ultimately, your goal will be to ensure that the front desk operates smoothly and efficiently, contributing to the overall positive experience of our residents and visitors.

Responsibilities

• Greet and welcome guests as soon as they arrive at the office
• Direct visitors to the appropriate person and office
• Answer, screen and forward incoming phone calls
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Provide basic and accurate information in-person and via phone/email
• Receive, sort and distribute daily mail/deliveries
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

Requirements

• Proven work experience as a Receptionist, Front Office Representative or similar role
• Proficiency in Microsoft Office Suite
• Hands-on experience with office equipment (e.g. fax machines and printers)
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude
• High school degree; additional certification in Office Management is a plus

Nice-to-haves

• Additional certification in Office Management

Benefits

• Paid time off
• Referral program