Front Desk Receptionist

$31,200 - $37,440/Yr

Bridgehaven Mental Health Services - Louisville, KY

Full-time - Entry Level

Louisville, KY

About the position

The Front Desk Receptionist position at Bridgehaven Mental Health Services is a full-time role focused on providing a welcoming and professional environment for adult mental health clients and visitors. The receptionist will manage incoming calls, assist clients and visitors, and perform various administrative tasks to support the agency's operations.

Responsibilities

• Greet and welcome visitors in a professional and friendly manner.
• Manage incoming calls with excellent phone etiquette, directing calls as necessary.
• Maintain an organized front desk area, ensuring all materials are stocked and presentable.
• Assist with administrative tasks such as filing, data entry, and office management duties.
• Respond to member inquiries in person, over the phone, or via email promptly and professionally.
• Order office supplies and maintain member lists.
• Notify clinicians of cancelled appointments and ensure confidentiality.

Requirements

• High school diploma or GED is required.
• One year of customer service experience is required.
• Proficiency in Microsoft products is essential.
• Strong time management abilities to prioritize tasks effectively.
• Excellent verbal and written communication skills are necessary.
• Ability to manage high call volumes and communicate well with staff.

Nice-to-haves

• Previous experience as a receptionist or clerk is preferred.
• Experience in a mental healthcare facility is a plus.
• A positive attitude with a commitment to providing outstanding customer service.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance