Front Desk Receptionist

High Country Community Health - Boone, NC

Full-time - Entry Level

Boone, NC

About the position

The position involves various administrative duties in a medical setting, primarily focused on patient check-in and scheduling. Responsibilities include verifying patient demographics, updating paperwork, and ensuring proper documentation for financial assistance applications. The role also requires effective communication with patients and staff, as well as the ability to manage multiple tasks simultaneously.

Responsibilities

• Check patients in and verify demographics including telephone numbers, addresses, guarantor and insurance information at each visit
• Scan Insurance card and link insurance in patient's chart
• Update new paperwork yearly
• Obtain proper documentation for SFS applicants and calculate household income accurately and acquire second signature for verification
• Capture picture of the patient if not already done
• Distribute patient questionnaires when necessary
• Answer telephones courteously and send patient messages to appropriate staff
• Schedule appointments
• Call and remind patients of their upcoming appointments
• Collect co-pays, deductibles and outstanding balances on patient accounts
• Post co-pays and SFS payments as pre-payments
• Check eligibility on patients not included in the daily batch, i.e. walk ins or work ins
• Review insurance eligibility and address any errors with eligibility as the patient checks in at each visit
• Scan paper documents into patients chart when completed
• Must be able to perform check out duties as well on days covering both positions
• Ensure daily workflow is maintained
• Other duties as assigned

Requirements

• High school diploma
• Minimum one year of experience in a medical setting, preferably in a scheduling role
• Proficient medical terminology skills