Front Desk Receptionist

About the position

The position involves ensuring high quality customer service while adhering to safety protocols. The role requires managing the flow of customers through the store, answering and directing phone calls, processing managed care plans, and providing accurate information to customers. Additionally, the position includes scheduling appointments, maintaining patient records, checking order statuses, and keeping the reception area organized.

Responsibilities

• Ensures high quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.