Front Desk Receptionist

$37,440 - $41,600/Yr

Ray Catena Bmw Of Westchester - White Plains, NY

Full-time - Entry Level

White Plains, NY

About the position

BMW of Westchester is seeking a full-time automotive receptionist who possesses excellent customer service skills and a positive attitude. This role is essential for managing incoming calls, greeting customers, and facilitating communication between customers and the sales team. The receptionist will have opportunities for growth within the dealership, particularly in assisting sales areas.

Responsibilities

• Answering dealership group phones
• Greeting and receiving prospects and customers
• Directing customers to the correct department and notifying the appropriate person that a customer is waiting
• Introducing customers to a salesperson
• Working cooperatively with the sales team
• Updating customer records
• Communicating with callers and visitors in a professional, friendly, and efficient manner
• Typing memos, correspondence, reports, and other documents
• Assisting in scheduling and confirming sales appointments
• Assisting in the dealer exchange of vehicle process
• Participating in customer satisfaction process
• Participating in customer retention process

Requirements

• Excellent communication skills
• Outgoing and positive demeanor
• Professional presentation
• Punctual with the ability to handle schedule flexibility, including nights and Saturdays
• Clean driving record and valid driver's license
• Ability to pass background check and drug testing