Front Desk Receptionist

About the position

The Health Sciences Center Medical Receptionist at the University of Bridgeport is a full-time position responsible for managing front desk operations, including greeting patients, scheduling appointments, and maintaining patient medical records. The role requires adherence to HIPAA and OSHA guidelines while ensuring a professional and welcoming environment for patients and visitors. Flexibility in scheduling is necessary, as the position may include Saturday hours.

Responsibilities

• Greet patients and visitors, ensuring a professional demeanor at all times.
• Schedule appointments and follow-ups, optimizing provider schedules and patient satisfaction.
• Answer telephone calls, assist callers, take messages, and refer to appropriate personnel.
• Verify and obtain necessary information and signatures from patients upon arrival.
• Coordinate the check-in process and maintain quality services at the front desk.
• Respond to questions and concerns from patients and visitors about clinic services.
• Maintain confidentiality of medical, personal, and financial information.
• Retrieve messages from voicemail, distribute faxes, and manage mail.
• Collect and reconcile payments within the electronic health record system.
• Contribute to team and department quality improvement activities.
• Keep waiting and reception areas clean and inviting.
• Maintain electronic medical records and scan medical reports as needed.

Requirements

• High school diploma or equivalent with specialized training in clerical office procedures.
• Three years of medical front office experience required.
• Experience with electronic medical records and practice management software.
• Accurate keyboarding skills and working knowledge of Microsoft Office applications.
• Knowledge of medical coding/billing, medical terminology, and HIPAA and OSHA regulations.

Nice-to-haves

• EMR experience preferred.
• Ability to multi-task effectively.
• Commitment to diversity, equity, and inclusion.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Pet Insurance
• 401k employer match
• Employee & dependent life insurance
• Great tuition benefits for employee, spouse & dependents
• PTO program