Front Desk Receptionist

About the position

The Front Desk Receptionist at SightMD plays a crucial role in managing patient intake and providing exceptional customer service. As the first point of contact, this position involves greeting patients, collecting their information, scheduling appointments, and verifying insurance details, all while ensuring the smooth operation of the medical office.

Responsibilities

• Answer phone calls, emails, and in-person inquiries
• Communicate with patients to schedule appointments
• Gather and track medical information from patients
• Organize and input data into electronic health records
• Inquire and process patients' health insurance
• Support office with administrative and secretarial tasks
• Communicate with internal office team and providers to ensure patients are helped and everyday tasks are accomplished
• Understand and maintain HIPAA regulations
• Obtain prior authorization for any patients having in-office procedures
• Ensure the reception area is well maintained
• Special projects and other duties may be assigned as needed

Requirements

• High School diploma or equivalent required
• Excellent written, verbal, and listening skills
• Strong interpersonal, time management, and organizational skills
• Ability to work a flexible schedule, including weekends
• Above average customer service skills and the ability to remain calm in stressful situations

Nice-to-haves

• Prior experience in the medical field highly desirable
• Bilingual Spanish preferred, but not required

Benefits

• Medical/Dental/Vision Insurance
• Prescription Drug Coverage
• Company Paid Term Life Insurance & Long-Term Disability
• Supplemental Insurance Benefits
• Employee Assistance Program (EAP)
• Retirement Plan - 401(k)
• Paid Time Off (PTO)
• Paid Holidays
• Career Development Programs