Front Desk Receptionist

$37,440 - $43,680/Yr

Marshall's Specialty Services (HVAC) - Springfield, OR

Full-time - Entry Level

Springfield, OR

About the position

Marshall's Specialty Services is seeking a Front Desk Receptionist to be the first point of contact for customers at our HVAC company. This role involves providing exceptional customer service, managing communications, and supporting various administrative tasks to ensure smooth office operations. The ideal candidate will be detail-oriented, organized, and possess strong communication skills.

Responsibilities

• Answer incoming calls, texts, emails, and messages, providing exceptional customer support.
• Greet and assist customers in our lobby.
• Record customer interactions in the internal system for cross-functional awareness.
• Process online reviews, track them in the kudos spreadsheet, and create kudos awards for employee recognition.
• Keep the front lobby and reception area presentable and organized.
• Perform various administrative tasks such as scheduling, data entry, equipment registration, and reminder calls for inspections.
• Assist with office organization and team events.
• Assist with direct mail campaigns.
• Work closely with all departments to ensure smooth office operations.

Requirements

• High School Diploma or GED
• 1+ year experience managing a multi-line phone system
• Excellent verbal and written communication skills
• Proficient with computer software, especially Google Suite
• Strong interpersonal skills
• Highly organized, punctual, and self-motivated

Nice-to-haves

• Previous customer service experience preferred
• English fluency in reading, writing, and speaking

Benefits

• Competitive pay ranging from $18.00 to $21.00 per hour depending on experience
• Training provided for new tasks
• Supportive work environment