Front Desk Receptionist

$38,990 - $38,990/Yr

La Quinta Inn & Suites - Everett, WA

Part-time,Full-time - Entry Level

Everett, WA

Accommodation

About the position

The Front Desk Receptionist at La Quinta Inns & Suites is a crucial role responsible for providing exceptional guest service and supporting various hotel operations during the night shift. This position requires a detail-oriented individual who can handle late-night check-ins, reservations, and other front desk duties while ensuring a welcoming environment for guests.

Responsibilities

• Process guest check-ins and check-outs efficiently, handling reservations and payments with accuracy.
• Address guest inquiries and provide excellent customer service throughout the night.
• Handle phone calls, including taking reservations, answering questions, and directing calls as needed.
• Perform nightly financial audits to balance daily revenues and reconcile guest accounts.
• Monitor hotel safety and security, conducting regular property checks during overnight hours.
• Assist with light housekeeping tasks, including cleaning the lobby and common areas, and supporting laundry duties as needed.
• Prepare breakfast items for the morning shift to ensure a smooth transition for guests.
• Generate and distribute nightly reports for management, summarizing the hotel's financial and operational activities.

Requirements

• Previous experience in hotel front desk or customer service roles is preferred.
• Strong multitasking and organizational skills with the ability to handle varied responsibilities during the night shift.
• Proficiency in hotel management software (e.g., Synxis PMS) is a plus.
• Excellent customer service skills with a friendly and professional demeanor.
• Ability to work independently, especially during quiet hours of the night.
• Physical ability to lift up to 25 lbs and perform light cleaning tasks as needed.
• Must be available to work overnight shifts, including weekends and holidays.

Nice-to-haves

• Experience with financial data entry and auditing.
• Problem-solving and time management skills.
• Housekeeping and laundry support experience.
• Breakfast setup and preparation experience.
• Property safety and security monitoring experience.

Benefits

• Flexible scheduling options for full-time and part-time roles.
• Opportunity to work in a dynamic hotel environment.
• Independence during night shifts.