Front Desk Receptionist

$34,320 - $42,578/Yr

National Vision - Bay Shore, NY

Full-time - Entry Level

Bay Shore, NY

501-1,000 employees

Health and Personal Care Retailers

About the position

As a Receptionist at America's Best, you will be the first point of contact for our customers, responsible for greeting and welcoming them in a friendly manner as soon as they arrive at the store. Your role is crucial in ensuring a smooth flow of customers through the store while maintaining organized patient records and assisting with patient scheduling. You will provide prompt and courteous service to customers, whether they are visiting in person or calling on the phone. This position is integral to our operations, helping to keep everything on track and ensuring that our customers have a positive experience from the moment they enter our store. In this role, you will ensure high-quality customer service while adhering to all safety protocols. You will be responsible for answering, screening, and forwarding incoming phone calls according to National Vision protocol. Additionally, you will process and understand managed care plans, obtaining necessary documentation from insurance companies as needed. Your duties will also include scheduling and confirming appointments, follow-up visits, and classes, as well as filing patient records daily and preparing files for the next day's appointments. You will check order statuses and notify customers of any delays, ensuring that the reception area remains tidy and presentable with all necessary materials. You will also handle daily mail and deliveries, maintain an inventory of office supplies, and participate in regularly scheduled mandatory communication meetings. This position offers a unique opportunity to be part of a growing brand within one of the largest optical retailers in the United States, where you can contribute to making quality eye care and eyewear more affordable and accessible for everyone.

Responsibilities

• Greet and welcome customers in a friendly manner as they arrive at the store.
• Ensure high quality customer service while following all safety protocols.
• Ensure a smooth flow of customers through the store.
• Answer, screen, and forward incoming phone calls in accordance with National Vision protocol.
• Process and understand managed care plans while obtaining document information from the insurance company as needed.
• Provide customers with basic and accurate information.
• Schedule and confirm appointments, follow-up visits, and classes.
• File all patient records daily and pull patient files for the next day's appointments.
• Check order status and notify customers when orders are in or of any delays.
• Keep the reception area tidy and presentable with all necessary materials.
• Receive, sort, and distribute daily mail/deliveries and maintain inventory of office supplies.
• Participate in regularly scheduled mandatory communication meetings.

Requirements

• Experience as a Receptionist, Front Office Representative, or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong customer service skills required.
• Strong organizational skills required.
• Education: High School Diploma or equivalent.

Benefits

• Competitive compensation including bonus potential for every position in the store.
• Comprehensive benefits package including health and dental insurance.
• 401k retirement savings with company match.
• Flex spending account.
• Paid personal time off.
• Paid company holidays.
• Parental leave.
• Employee eyewear discount.