Front Desk Receptionist

$37,440 - $46,571/Yr

Matt Smith Physical Therapy - Crystal Lake, IL

Part-time,Full-time - Entry Level

Crystal Lake, IL

Ambulatory Health Care Services

About the position

The Front Desk Receptionist at Smith Physical Therapy + serves as the first point of contact for patients, setting the tone for their experience. This role involves managing patient inquiries, scheduling appointments, and providing information about services and insurance options. The ideal candidate will be enthusiastic, patient-focused, and skilled in communication, contributing to a positive patient journey and community engagement.

Responsibilities

• Answer incoming calls and greet patients in a friendly manner.
• Assist patients with scheduling appointments and understanding their insurance options.
• Educate patients about services and therapists available at the facility.
• Manage patient records and ensure HIPAA compliance.
• Create marketing content to promote services and engage with the community.
• Maintain organized spreadsheets and data input for patient management.

Requirements

• Excellent communication skills, both verbal and written.
• Experience in customer service or healthcare-related roles.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency in using Google products and spreadsheets.

Nice-to-haves

• Medical experience or knowledge of healthcare processes.
• Familiarity with patient scheduling and medical office operations.
• Interest in personal development and professional growth.

Benefits

• 401(k)
• 401(k) matching
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance