Front Desk Receptionist

Zenius Corporation - Birmingham, AL

Full-time

Birmingham, AL

Professional, Scientific, and Technical Services

About the position

About Us: We are a reputable chiropractic and multidisciplinary clinic, dedicated to providing exceptional care and support to patients suffering from various conditions, including workmen compensation and federal injury cases. Our team of healthcare professionals is committed to delivering comprehensive treatments tailored to meet the unique needs of our patients. Role Overview: We are seeking a highly motivated, smart, and efficient Front Desk Receptionist / Case Manager to join our dynamic team. This role is pivotal in creating a welcoming environment for our patients, managing patient cases, and ensuring the smooth operation of the clinic's front desk. The ideal candidate will possess a strong background in case management, excellent communication skills, and the ability to multitask effectively in a fast-paced environment.

Responsibilities

• Serve as the first point of contact for patients and visitors, greeting them in a friendly and professional manner.
• Efficiently manage incoming calls, including answering patient inquiries, scheduling appointments, and redirecting calls as necessary.
• Oversee and manage patient cases, particularly those involving workmen compensation and federal injury cases, ensuring all documentation is accurately maintained and readily accessible.
• Coordinate with healthcare professionals and staff to ensure seamless patient care and communication.
• Schedule patient appointments and maintain an organized appointment calendar.
• Process patient paperwork, including registration forms and medical histories, ensuring confidentiality and compliance with healthcare regulations.
• Assist in the management of patient billing and insurance claims.
• Maintain a clean and organized reception area, ensuring a welcoming environment for all patients and visitors.

Requirements

• Proven experience as a Receptionist, Case Manager, or similar role in a healthcare setting.
• Familiarity with medical terminology and case management processes, especially related to workmen compensation and federal injury cases.
• Strong educational background in healthcare administration, case management, or a related field.
• Exceptional organizational skills and the ability to prioritize tasks efficiently.
• Excellent communication skills, both written and verbal.
• Proficiency in using healthcare management software and Microsoft Office Suite.
• Commitment to providing high-quality customer service and support.
• Ability to work independently and as part of a team.

Benefits

• Health insurance
• Paid orientation
• Paid time off