Front Desk Receptionist

JPMorgan Chase - Cary, NC

Full-time

Cary, NC

Credit Intermediation and Related Activities

About the position

Become an integral part of the Commercial Bank team where you will have the opportunity to work in a fast-paced organization and each day will be unique! This role provides a platform for professional growth and skill enhancement. Be part of a team that is results-oriented, with a focus on attention to detail and quality. As a Receptionist in our Commercial Bank, you will be an integral part of our team, representing us with professional courtesy and acumen, and delivering flawless work output. Your daily routine will include interacting with various executive level internal clients across our lines of business. We will rely on you to adapt procedures, processes, and techniques to complete assignments in line with our department's activities and goals. This role provides an opportunity for professional growth and skill enhancement in a fast-paced, results-oriented environment.

Responsibilities

• Welcoming guests and vendors and directing them to the right rooms/office.
• Receiving couriers and deliveries, ensuring internal recipient collects as soon as possible.
• Managing the schedule for conference and meeting rooms.
• Coordinating with internal partners, i.e., facilities and business stakeholders.
• Troubleshooting technology in meeting rooms and coordinating catering as needed to ensure optimal meeting experience.
• Acting as a central point of contact for workplace tech, troubleshooting and raising work order tickets when required.
• Strictly applying the building access procedure as determined by Global Security for JPM floors and Building Security for general access, provision of visitor badges, and escorting guests/vendors as required.
• Coordinating Fire Life Safety in partnership with Global Security representatives.
• Handling regular activities without prompting (e.g., supply management) and advising in advance with issues or delays.
• Coordinating on ad hoc projects as requested.
• Establishing and maintaining strong working partnerships with direct team and other location-based colleagues.

Requirements

• Customer Service Knowledge is essential.
• Minimum three years of professional experience and exceptional attendance.
• Advanced ability to organize with strong interpersonal, written, and oral communication skills, displaying a solid proficiency in Microsoft Office.
• Demonstrated ability to manage competing priorities and practical time management skills.
• Ability to lift 20 lbs. and deliver packages to the correct recipient.
• Ability to handle dynamic and stressful situations professionally while working successfully as part of a team and independently.
• Diplomacy, tact, confidentiality, and adaptability are essential.