Front Desk Receptionist

$33,280 - $39,520/Yr

Wild Kitty Waxing - Denver, CO

Part-time - Entry Level

Denver, CO

Personal and Laundry Services

About the position

The Front Desk Receptionist at Wild Kitty Waxing serves as the first point of contact for guests, managing their visits and ensuring a pleasant experience. This part-time role involves checking in guests, managing reservations, and providing information about treatments and products, all while delivering exceptional customer service.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their appointment)
• Welcome guests upon their arrival and assign rooms
• Provide information about our treatments, available appointments, and products
• Respond to clients' complaints in a timely and professional manner
• Liaise with our Esthetics staff to ensure all rooms are clean, tidy and fully-stocked to accommodate guests' needs
• Light cleaning duties to maintain shop cleanliness
• Upsell additional services and retail products, when appropriate
• Assist in special projects such as social media, pop up events and team meetings
• Retail Product display duties to include re-stocking, inventory check and input into system
• Go to either location as needed.

Requirements

• Work experience as a Spa Front Desk Agent, Receptionist or similar role
• Experience with Spa reservations software, like Booker and Mindbody
• Understanding of Waxing Services
• Customer service attitude
• Excellent communication and organizational skills

Benefits

• Employee discount