Front Desk Receptionist

$37,440 - $41,600/Yr

Airsculpt Limited - Boston, MA

Full-time - Entry Level

Boston, MA

About the position

The Front Desk Receptionist (Patient Concierge) plays a crucial role in establishing and maintaining relationships with patients and prospective patients. This full-time position requires a friendly and professional demeanor to instill trust and confidence in patients. The primary objective is to ensure that all patients receive high-quality attention and care during their interactions with the practice, while also collaborating closely with staff to meet operational goals.

Responsibilities

• Welcome patients to the practice and answer the phone promptly and professionally.
• Manage the clinic schedule and patient appointments, ensuring the check-in process aligns with company policy.
• Create, maintain, and file medical records.
• Ensure that the practice and working areas are clean and stocked, and inform management when stock is low.
• Maintain a positive attitude and contribute to a quality work environment.
• Assist in all areas of daily operation as requested by the Practice Manager.
• Perform other tasks as assigned by management.

Requirements

• At least 1 year of experience in front desk or administrative support interfacing with clients, patients, or vendors.
• Experience with scheduling tools (e.g., My Aesthetics Pro).
• Experience with patient charts and/or managing a complex filing system.
• Ability to manage a high volume of calls, including directing calls, taking messages, and prioritizing incoming calls while juggling other tasks.
• Professional demeanor and presentation.
• Excellent communication skills, both verbal and written.
• Strong computer skills with proficiency in G-Suite for Email, Calendar, Sheets, and Docs.
• Impeccable organizational skills.
• Demonstrated experience in caring for customers/patients, preferably within a healthcare or service setting.
• Ability to self-motivate while being a team player.
• Full-time and weekend availability (Saturdays and/or Sundays as required).
• Bilingual preferred (English/Spanish).

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance