Front Desk Receptionist

House Of Ruth - Baltimore, MD

Part-time,Full-time - Entry Level

Baltimore, MD

Social Assistance

About the position

The Front Desk Receptionist serves as the first point of contact for visitors, clients, and employees at the agency, playing a crucial role in creating a positive and welcoming atmosphere. This position requires excellent customer service skills and the ability to perform various administrative tasks efficiently. The receptionist is responsible for managing incoming calls, screening and transferring them to the appropriate individuals or departments, and taking accurate messages when necessary. Additionally, the receptionist warmly welcomes visitors and directs them to the appropriate person or department, ensuring that all guests feel valued and informed about the agency's services and facilities. In addition to handling calls and greeting visitors, the Front Desk Receptionist is tasked with receiving, sorting, and distributing incoming mail and packages, as well as preparing outgoing mail for pickup or delivery. The role also involves coordinating appointments, meetings, and conference room bookings, updating calendars, and notifying staff members of any changes or cancellations. Administrative assistance is provided to various departments, which may include typing, filing, photocopying, and faxing documents as needed. The receptionist is responsible for recording and maintaining checks received via mail or from visitors, ensuring accuracy in all financial transactions. Security is another critical aspect of this role, as the receptionist monitors and controls access to the premises, following established security protocols to ensure the safety of employees and visitors. Maintaining a clean, organized, and presentable reception area is essential, as is ensuring that supplies are stocked and readily available. The receptionist may also assist the Contact Center with VCE/LAP referrals, contributing to the overall efficiency of the agency's operations. It is important to note that this job description does not restrict management's right to assign or reassign duties and responsibilities at any time.

Responsibilities

• Manage incoming calls, screening and transferring them to the appropriate individuals or departments.
• Warmly welcome visitors and direct them to the appropriate person or department.
• Assist clients and guests with inquiries, providing information about the agency, services, and facilities.
• Receive, sort, and distribute incoming mail and packages. Prepare outgoing mail and packages for pickup or delivery.
• Coordinate appointments, meetings, and conference room bookings. Update calendars and notify staff members of any changes or cancellations.
• Provide administrative assistance to various departments, including typing, filing, photocopying, and faxing documents as needed.
• Record and maintain checks received via mail or from visitors and ensuring accuracy.
• Monitor and control access to the premises, ensuring the security and safety of employees and visitors. Follow established security protocols and procedures.
• Keep the reception area clean, organized, and presentable at all times. Ensure that supplies are stocked.
• Assist Contact Center with VCE/LAP Referrals.

Requirements

• High school diploma or equivalent; additional education or certification in office administration is a plus.
• Previous experience in a customer service or administrative role is preferred.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Ability to maintain confidentiality and handle sensitive information with discretion.

Benefits

• Medical insurance
• Prescription plan
• Dental insurance
• Vision insurance
• Paid time off
• Life insurance
• Retirement savings
• Employee Assistance Program