Unclassified - Londonderry, NH
posted 4 months ago
At our rapidly growing practice, Cardiovascular Specialists of New England, we are seeking a highly motivated Front Desk Receptionist to join our team! The Front Desk Receptionist serves as the first point of contact for patients and visitors, providing exceptional customer service and administrative support to ensure the smooth operation of the office. The receptionist is responsible for managing appointments, coordinating patient inquiries, maintaining accurate records, and assisting in various administrative tasks. You will report directly to the Office Manager. In this role, you will warmly greet patients and visitors as they arrive, oversee front desk operations of the New Hampshire office, and assist with the check-in process by verifying patient information and insurance details. You will manage the appointment calendar using scheduling software, ensuring optimal time utilization and minimizing patient wait times. Additionally, you will coordinate appointments for new and returning patients and reschedule or cancel them when needed. Your responsibilities will also include answering incoming phone calls and responding to emails in a courteous and professional manner, addressing patient inquiries, providing information about services, and assisting with prescription refill requests. You will collect and update patient demographic and insurance information accurately, verify insurance coverage, and ensure necessary documentation is complete. Maintaining and updating patient records, ensuring accuracy and confidentiality, is crucial, as is organizing and filing medical documents, test results, and correspondence. You will keep the waiting area clean and organized, ensuring patients are comfortable while waiting, and monitor the flow of patients in the waiting area, informing medical staff of any delays or emergencies. Entering patient information, appointments, and other relevant data into the office's electronic health records (EHR) system to maintain accurate and up-to-date records is also part of your duties. You will work closely with medical staff, nurses, and other administrative personnel to ensure a seamless patient experience while maintaining patient confidentiality and adhering to privacy regulations, such as HIPAA. Handling patient concerns and complaints in a professional and empathetic manner is essential to this role.