Front Desk Receptionist

$33,280 - $37,440/Yr

Specialty Pain Management - Gilbert, AZ

Full-time - Entry Level

Gilbert, AZ

Professional, Scientific, and Technical Services

About the position

The Front Desk Receptionist at our busy pain management clinic plays a crucial role in ensuring a positive experience for patients. This position involves managing check-in and check-out processes, scheduling appointments, and providing excellent customer service. The ideal candidate will be energetic, motivated, and capable of multi-tasking in a fast-paced environment while evolving into various roles within the office.

Responsibilities

• Provide office support to front office staff to ensure efficiency and effectiveness of office flow.
• Check patients in and out.
• Efficiently schedule patient appointments, including procedure scheduling upon check out.
• Maintain and keep an updated scanning/filing system.
• Understand insurance referral processes.
• Provide word-processing and secretarial support.
• Multi-task and execute delegated duties effectively.
• Open the office and ensure the front office is in order.
• Distribute and obtain appropriate forms, including new patient information, insurance information, and HIPAA information for all patients.
• Collect and record payments, copayments, coinsurances, etc.
• Balance batch at the end of each work day.
• Perform authorizations for medication refills and procedures as needed.
• Maintain an attractive and welcoming office environment.
• Establish and maintain good public relations.
• Perform other miscellaneous duties as assigned.
• Exercise confidentiality regarding all business and patient information.

Requirements

• Experience in a medical practice is preferred.
• Computer proficiency and good typing skills are a must.
• Customer service experience of at least 1 year is preferred.

Nice-to-haves

• Knowledge of a pain management practice is a plus.
• Ability to do authorizations for medication refills and procedures is a plus.

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance