Front Desk Receptionist

$31,200 - $35,360/Yr

Herbal Nails & Spa - Chandler, AZ

Part-time,Full-time - Entry Level

Chandler, AZ

11-50 employees

Personal and Laundry Services

About the position

We are looking for a full-time Nail Salon Receptionist to act as the first point of contact for customers who visit our salon or contact us to learn about our services. The role involves greeting customers, answering questions, and processing transactions, all while ensuring a positive experience for clients.

Responsibilities

• Warmly greet clients, walk them to the proper station and inform assigned technicians of their arrival
• Book and confirm appointments via phone
• Process transactions (cash and credit cards) and issue receipts
• Offer beverages and chat with clients who are in the waiting area
• Welcome walk-ins, answer questions about services and schedule appointments based on availability
• Inform clients about new services and discounts
• Cross-sell services and products when appropriate (e.g. through informative brochures and gift cards)
• Update client records with contact and billing details, appointments and services offered
• Maintain a tidy reception area
• Must be able to turn a negative situation into a positive and handle stressful situations with grace

Requirements

• Proven work experience as a Salon Receptionist, Front Desk Representative or similar role
• Hands-on experience with office equipment, like printers and POS systems
• Familiarity with processing transactions
• Excellent communication abilities with a customer service attitude
• Solid organization and record-keeping skills
• An ability to remain calm under stressful circumstances
• High School diploma
• Must be available to work on weekends

Nice-to-haves

• Spanish speaker preferred

Benefits

• Employee discount
• Flexible schedule