Front Desk Receptionist

$27,040 - $27,040/Yr

Unclassified - Marble Falls, TX

posted 5 months ago

Part-time - Entry Level
Marble Falls, TX

About the position

We are seeking a dedicated and enthusiastic Front Desk Receptionist to join our team at our Marble Falls location. This part-time position offers a flexible schedule, requiring you to work 2-4 days per week, with shifts that may include evenings and weekends as needed. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a smooth check-in and check-out process. Your responsibilities will include welcoming guests, checking their details against bookings, and allocating rooms while providing keys. You will also be responsible for answering phone calls from prospective customers and guests, taking messages, and delivering them promptly. Administrative tasks such as filing, photocopying, and responding to requests for help and information will also be part of your daily duties. Additionally, you will prepare room bills, ensure prompt payments, and handle the check-out process, including taking payments and returning deposits. This role is essential in maintaining the high standards of service that our guests expect and deserve.

Responsibilities

  • Welcoming guests and checking their details against their bookings
  • Allocating guests their rooms and providing keys
  • Answering phones from prospective customers and guests, taking messages and delivering them
  • Completing administrative tasks such as filing and photocopying
  • Responding to requests for help and information
  • Preparing room bills and ensuring prompt payments
  • Checking guests out, taking payments and returning deposits

Requirements

  • Experience in a customer service role
  • Strong communication skills
  • Ability to multitask and manage time effectively
  • Basic computer skills, including typing and familiarity with office software

Nice-to-haves

  • Previous experience in a hotel or hospitality environment
  • Knowledge of booking systems or hotel management software

Benefits

  • 401(k)
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