Front Desk Receptionist

About the position

We are seeking an experienced and dedicated Front Office Manager to oversee and perform the daily operations of our front desk at our medical office. The ideal candidate will possess strong leadership skills, exceptional customer service abilities, and a passion for patient care. As the Front Office Manager, you will ensure that all patients receive a warm welcome and outstanding service, while also managing phones and interactions with referring providers.

Responsibilities

• Manage daily operations of the front office, including check-in/check-out processes.
• Handle patient inquiries, complaints, and requests with professionalism and efficiency.
• Maintain accurate records of authorizations and billing information.
• Ensure effective communication between the front office and back office.
• Oversee the management of phone systems to ensure prompt response to patient calls.
• Monitor front desk operations to ensure adherence to highest quality standards.

Requirements

• Previous experience in healthcare is required.
• Proficiency in front desk operations and familiarity with electronic health records is essential.
• Strong phone etiquette skills are necessary for effective communication with patients.
• Multilingual or bilingual capabilities are highly desirable to cater to a diverse patient population.
• A background experience in dermatology is preferred.
• Experience with billing, prior authorizations is highly desirable.

Benefits

• 401(k)
• Free parking
• Paid time off
• Retirement plan