Front Desk Receptionist

Physician Partners of America - Pinellas Park, FL

Full-time

Pinellas Park, FL

Ambulatory Health Care Services

About the position

The Front Desk ASC position is a vital role within our Ambulatory Surgery Center (ASC) that focuses on providing exceptional service to patients and ensuring the smooth operation of the front office. The primary responsibilities include greeting patients upon their arrival, managing daily front office tasks, and coordinating activities on surgery days. This position requires a keen attention to detail, particularly in maintaining accurate patient charts and financial deposits, as well as performing ongoing and occasional audits to ensure compliance and accuracy in all operations. In this role, you will be responsible for preparing patient charts daily and scheduling appointments using the HST computer program, ensuring that all patient information is up-to-date and accurate at least two weeks in advance. You will also assist with phone calls to patients, providing them with financial expectations and offering payment plans as needed, in accordance with company policy. Checking in patients, preparing deposits, and completing deposit logs are essential tasks that contribute to the overall efficiency of the front office. Additionally, you will be expected to handle various administrative duties such as filing packing slips, answering phones in a professional manner, scanning invoices and charting into the EMR system, and logging chart audits along with patient satisfaction scores. Timely completion of co-pay collections, invoices, deposit logs, and audits is crucial to maintaining the financial integrity of the ASC. Throughout all interactions, a professional and courteous demeanor is expected when dealing with patients, visitors, and staff, ensuring a welcoming environment for all.

Responsibilities

• Prepare charts daily
• Schedule patients into HST, the ASC computer program, at least 2 weeks out and checked daily for updates
• Assist with phone calls to patients at least 3-5 days prior to surgery with financial expectations
• Offer patients payment plans if needed per policy
• Check in patients
• Prepare deposits and complete deposit logs
• File packing slips
• Answer phones with a pleasant, professional demeanor within 4 rings
• Scan invoices
• Scan charting into the EMR system
• Log chart audits and patient satisfaction scores
• Co-pay collections, invoices, deposit logs, charts, and expected audits completed in timely manner
• Demonstrate professional, courteous demeanor with patients, visitors, and staff

Requirements

• 2 years prior medical office front desk experience
• Excellent customer service skills
• Good verbal and written skills
• Proficient with computer programs and office equipment
• Knowledge of HIPAA standards
• Ability to prioritize and multi-task in a fast paced, changing environment
• Ability to calculate payment amounts for patient responsibility and co-pays
• Analytical and problem solving skills
• Computer skills with MS Office (Word, Excel, Power Point, Outlook, Visio, Project, Sharepoint, etc.)
• Great oral and written communication, and listening skills
• Strong customer service orientation
• Experience working collaboratively in a team-oriented environment