Front Desk Receptionist

$34,320 - $42,578/Yr

National Vision - Tacoma, WA

Part-time - Entry Level

Tacoma, WA

501-1,000 employees

Health and Personal Care Retailers

About the position

As a Front Desk Receptionist at America's Best, you will play a crucial role in providing exceptional customer service and ensuring a smooth operation within the store. Your primary responsibility will be to greet and welcome customers in a friendly manner as they arrive, setting a positive tone for their experience. You will be the first point of contact for customers, both in person and over the phone, and will be expected to provide prompt and courteous service. This role requires you to maintain organized patient records and assist in managing patient schedules to ensure a seamless flow of customers through the store. In addition to customer interaction, you will be responsible for answering, screening, and forwarding incoming phone calls according to National Vision protocols. You will also process and understand managed care plans, obtaining necessary documentation from insurance companies as needed. Scheduling and confirming appointments, follow-up visits, and classes will be part of your daily tasks, along with filing patient records and preparing for the next day's appointments. Keeping the reception area tidy and presentable, managing daily mail and deliveries, and maintaining an inventory of office supplies are also key responsibilities of this position. You will participate in regularly scheduled mandatory communication meetings to stay updated on store operations and customer service protocols. This role is essential in ensuring that all customers receive high-quality service while adhering to safety protocols, making you a vital part of the team at America's Best.

Responsibilities

• Greet and welcome customers in a friendly manner as they arrive at the store.
• Ensure high quality customer service while following all safety protocols.
• Ensure a smooth flow of customers through the store.
• Answer, screen, and forward incoming phone calls in accordance with National Vision protocol.
• Process and understand managed care plans while obtaining document information from the insurance company as needed.
• Provide customers with basic and accurate information.
• Schedule and confirm appointments, follow-up visits, and classes.
• File all patient records daily and pull patient files for the next day's appointments.
• Check order status and notify customers when orders are in or of any delays.
• Keep the reception area tidy and presentable with all necessary materials.
• Receive, sort, distribute daily mail/deliveries and maintain inventory of office supplies.
• Participate in regularly scheduled mandatory communication meetings.

Requirements

• Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong customer service skills required.
• Strong organizational skills required.
• High School Diploma or equivalent.

Benefits

• Health and dental insurance
• 401k retirement savings with company match
• Flex spending account
• Paid personal time off
• Paid company holidays
• Parental leave
• Employee eyewear discount
• Bonus potential for every position in the store
• Opportunities for professional growth and long-term career fulfillment
• Access to training programs and educational courses