Front Desk Receptionist

$31,200 - $31,200/Yr

Unclassified - Lansing, MI

Part-time,Full-time - Entry Level

Lansing, MI

About the position

Levels Cannabis is seeking a Front Desk Receptionist to serve as the first point of contact for our customers. This role is essential in creating a welcoming environment, greeting, informing, and directing customers in a courteous and professional manner. The receptionist will be responsible for collecting new patients' information, checking in existing patients, receiving phone calls, assisting visitors, and allowing patients onto the sales floor. Additionally, the receptionist will review cameras in the reception office, attend to customer requests, and perform general cleaning duties as needed. This position requires excellent verbal and written communication skills, a passion for superior customer service, and the ability to work effectively as part of a team. The ideal candidate will be at least 21 years old, a resident of Michigan, and able to work a full-time schedule that includes weekends, evenings, and holiday shifts. Reliable transportation and cash handling experience are also required. Candidates must be able to pass a background check.

Responsibilities

• Greet customers in a friendly and professional manner.
• Collect new patients' information and check in existing patients.
• Receive phone calls and assist visitors.
• Allow patients onto the sales floor after checking in.
• Review cameras in the reception office for security purposes.
• Attend to customer requests and inquiries.
• Perform general cleaning duties in the reception area.
• Complete additional duties as assigned.

Requirements

• High school diploma or GED required.
• Must be at least 21 years old and a resident of Michigan.
• Ability to work a full-time schedule including weekends, evenings, and holidays.
• Reliable transportation is necessary.
• Experience with cash handling is required.
• Strong customer service background preferred.
• Point of sale experience preferred.
• Must be able to pass a background check.

Nice-to-haves

• Experience in a customer service role in a retail environment.
• Familiarity with the cannabis industry.

Benefits

• Employee discount.